Refund policy

Returns & Exchanges

All INAT pieces are made to order. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.

We only offer replacements or refunds if the item arrives damaged, defective, or incorrect.

To be eligible for a replacement or refund, you must contact us within 7 days of receiving your item. The item must be unused and in the same condition that you received it. Proof of purchase and photo evidence of the issue are required.

To report an issue, please contact us at mrsha5709@gmail.com.

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Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately with photos so we can resolve the issue promptly.

Exchanges

We do not offer direct exchanges. If your item arrives damaged or incorrect, we will replace it. For all other cases, please review our sizing information carefully before purchasing.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to request a return within 14 days of delivery. However, as all items are made to order, returns are only accepted for damaged, defective, or incorrect items.

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Refunds

If your request is approved, you will be automatically refunded to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.